Introduction to Hospitality |
Hospitality means treating guests as well as strangers with warm welcome and in generous way. Moreover, there are many where we visit everyday in our day to life and we see a good customer service that they serve us. Nowadays, Technological advances are changing the landscape of customer service roles. these days , we see there are different roles of hospitality like restaurants, hotels, at home for the guest. While it becomes increasingly easy to interact with customers via smartphone or other electronic devices, these customer-facing roles maintain the personal touch between a company and its customers, no matter how big or out of reach. As such, demands on customer service representatives will grow in scope and skill.
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Explore more about HospitalityRestaurants are built on two major principles: serve great food and give great service. Problem is, many restaurant owners fail to take the time to chart out what specifically they want their service to look and feel like or invest the funds to create a solid service program.It doesn’t matter if you are about to open a restaurant or have been up and running for years, asking for help from a hospitality consultant like can definitely speed up the process and make a positive impact on your bottom line (just ask my clients!). But beyond a shot in the arm from an inspiring workshop or coaching session, restaurant owners and managers need to take a long-term commitment to working hard on daily maintenance of hospitality principles with their staff.
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